Account & Data Deletion

This page explains how to delete an account for the SimBlink website and the SimBlink mobile app (Android / iOS).

Delete in the app

Open the Profile tab in the SimBlink app, tap "Permanently delete account" and confirm with your password. Your account is closed immediately.

Delete on the website

Sign in at simblink.com, use the account deletion option in your Profile and confirm with your password.

If you cannot access your account

Send an email from your registered email address to the support address below with the subject "Account deletion request". After verifying your identity we complete the request within 30 days at the latest.

Data that is deleted

Your name and email address are removed from our records and replaced with an anonymous value. Your API key and two-factor authentication settings are deleted, all sessions are signed out and your devices' notification registrations are removed. Any remaining balance can no longer be used.

Data that is kept

Order and payment records are kept in anonymised form, separated from your personal details, to meet legal accounting and tax obligations. SMS contents received on orders are deleted automatically at the end of the retention period. Support conversations and security logs may be kept for the legally required retention periods.